Balance Cape Town Terms and Conditions

Our Privacy Policy

This privacy statement applies to citizens and legal permanent residents of South Africa.

At Balance Cape Town, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit www.balancecapetown.com.

We comply with all applicable privacy laws and regulations, which means:

  • We clearly state the purposes for which we process personal data (as outlined below).
  • We limit the collection of personal data to what is necessary for legitimate purposes.
  • We request your explicit consent before processing personal data in cases where consent is required.
  • We implement appropriate security measures to protect your personal data and require the same from third parties who process data on our behalf.
  • We respect your right to access, correct, or delete your personal data upon request.

If you have any questions or wish to know what personal data we hold about you, please contact us.

1. Purpose, Data Collection & Retention

We collect and process personal data for various purposes, as outlined below:

1.1 Contacting Us

If you contact us via phone, email, mail, or web forms, we may collect the following:

  • Full name
  • Physical address (including street name and city/town)
  • Email address
  • IP address
  • Geolocation data
  • Phone number

Retention Period: We retain this data until you request its removal.

1.2 Payments

For processing payments, we may collect:

  • Full name
  • Physical address (including street name and city/town)
  • Email address
  • Account name or alias
  • IP address
  • Geolocation data
  • Phone number

Retention Period: Retained until requested for removal.

1.3 Account Registration

To register an account, we may collect:

  • Full name
  • Physical address (including street name and city/town)
  • Email address
  • IP address
  • Geolocation data

Retention Period: Retained until requested for removal.

1.4 Newsletters

If you subscribe to our newsletter, we may collect:

  • Full name
  • Email address
  • IP address
  • Geolocation data

Retention Period: Retained until you unsubscribe or request removal.

1.5 Website Analytics

To improve our website experience, we collect:

  • IP address
  • Geolocation data

Retention Period: Retained until requested for removal.

2. What Happens If You Do Not Provide Your Data?

If you choose not to provide personal information, we may be unable to:

  • Process your requests
  • Provide products or services
  • Offer customer support

3. Cookies

Our website uses cookies to enhance your experience. For more details, please refer to our Cookie Policy.

4. Disclosure of Personal Information

We only disclose personal data in the following circumstances:

  • Legal Obligations: If required by law, court order, or law enforcement agencies.
  • Business Transfers: If Balance Cape Town is sold, merged, or acquired, personal data may be disclosed to advisors and new owners.
  • Third-Party Processors: We have agreements in place with Google and other third-party service providers to ensure your data is handled securely.

5. Data Security

We take strict security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include:

  • Access restrictions ensuring only authorised personnel can view data.
  • Secure storage of personal information.
  • Regular security audits.

6. Third-Party Websites

Our website may contain links to third-party websites. Please note:

  • We do not control these websites.
  • Their privacy practices may differ from ours.
  • We recommend reviewing their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We reserve the right to update this policy when necessary. We encourage you to review it periodically. If major changes are made, we will notify you where possible.

8. Your Rights

You have the right to:

  • Know why we collect your data, how it is used, and how long it is retained.
  • Access your personal data.
  • Request correction, deletion, or blocking of your personal data.
  • Withdraw your consent for data processing.
  • Object to the processing of your personal data unless there are legitimate grounds for doing so.

To exercise your rights, please ensure you provide sufficient information to verify your identity.

9. Submitting a Complaint

If you are dissatisfied with how we process your personal data, you can lodge a complaint with the Information Regulator South Africa:

P.O. Box 31533, Braamfontein, Johannesburg, 2017
complaints.IR@justice.gov.za

10. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect data from individuals under the age of consent in their respective country. If you are a parent or guardian and believe your child has provided personal data, please contact us for immediate removal.

11. Contact Details

If you have any questions about this privacy policy, please contact us:

Call: (082) 872-8777
Email: info@balancecapetown.com
Address: 30 Oxford Street, Durbanville