This privacy statement applies to citizens and legal permanent residents of South Africa.
At Balance Cape Town, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit www.balancecapetown.com.
We comply with all applicable privacy laws and regulations, which means:
If you have any questions or wish to know what personal data we hold about you, please contact us.
We collect and process personal data for various purposes, as outlined below:
If you contact us via phone, email, mail, or web forms, we may collect the following:
Retention Period: We retain this data until you request its removal.
For processing payments, we may collect:
Retention Period: Retained until requested for removal.
To register an account, we may collect:
Retention Period: Retained until requested for removal.
If you subscribe to our newsletter, we may collect:
Retention Period: Retained until you unsubscribe or request removal.
To improve our website experience, we collect:
Retention Period: Retained until requested for removal.
If you choose not to provide personal information, we may be unable to:
Our website uses cookies to enhance your experience. For more details, please refer to our Cookie Policy.
We only disclose personal data in the following circumstances:
We take strict security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include:
Our website may contain links to third-party websites. Please note:
We reserve the right to update this policy when necessary. We encourage you to review it periodically. If major changes are made, we will notify you where possible.
You have the right to:
To exercise your rights, please ensure you provide sufficient information to verify your identity.
If you are dissatisfied with how we process your personal data, you can lodge a complaint with the Information Regulator South Africa:
P.O. Box 31533, Braamfontein, Johannesburg, 2017
complaints.IR@justice.gov.za
Our website is not intended for children, and we do not knowingly collect data from individuals under the age of consent in their respective country. If you are a parent or guardian and believe your child has provided personal data, please contact us for immediate removal.
If you have any questions about this privacy policy, please contact us:
Call:
(082) 872-8777
Email:
info@balancecapetown.com
Address:
30 Oxford Street, Durbanville