Cookie Policy

This Cookie Policy explains how Balance Cape Town uses cookies and similar technologies on www.balancecapetown.com (referred to as "the website"). Cookies may also be placed by third-party services we engage.

By continuing to use our website, you consent to our use of cookies as outlined in this policy.

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1. What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help improve functionality, remember preferences, and provide analytical insights. These cookies may be accessed by our servers or those of third parties on subsequent visits.

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2. What Are Scripts?

Scripts are pieces of code that enable interactive and functional elements on our website. These scripts run on either our server or your device.

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3. What Are Web Beacons?

Web beacons (also known as pixel tags) are small, invisible images or text used to track website visits and interactions. They allow us to gather data for analytical purposes.

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4. Types of Cookies We Use

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4.1 Essential Cookies (Technical/Functional Cookies)

These cookies are required for the website to function correctly and ensure a smooth user experience, such as:

• Keeping items in your shopping cart.
• Remembering your login details.
• Saving your language and display preferences.

We may place these cookies without your consent as they are necessary for the website’s functionality.

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4.2 Analytics Cookies (Statistics Cookies)

We use analytics cookies to improve user experience by tracking:

• Website traffic and visitor behaviour.
• How users interact with different pages.
• Performance metrics for optimisation.

We will request your consent before enabling these cookies.

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4.3 Marketing & Tracking Cookies

Marketing and tracking cookies help us:

• Create personalised advertising based on your interests.
• Monitor user activity across multiple websites for targeted marketing.
• Deliver relevant promotional content.

These cookies require your explicit consent.

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5. Consent & Managing Cookies

When you visit our website for the first time, a cookie consent pop-up will appear with information about cookie usage.

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How to Manage or Disable Cookies:

You can change your cookie settings anytime through your browser settings. However, disabling cookies may affect the functionality of the website.

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6. Your Rights Regarding Personal Data

Under data protection laws, you have the following rights:

• ‍Right to Information – Know why we collect your data and how long we retain it.
• ‍Right to Access – Request a copy of the personal data we hold about you.
• ‍Right to Rectification – Correct or update any incorrect or incomplete data.
• ‍Right to Erasure – Request deletion of your personal data.
• ‍Right to Object – Object to certain types of data processing, including marketing.
• ‍Right to Withdraw Consent – Withdraw consent for cookies or data processing at any time.

To exercise these rights, please contact us using the details below.

If you believe we have mishandled your personal data, you can file a complaint with the Information Regulator South Africa:

P.O. Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za

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7. Contact Details

For any questions regarding our Cookie Policy, please contact us:

‍Call: (082) 872-8777
Email: info@balancecapetown.com
Address: 30 Oxford Street, Durbanville